At 55jll, your personal data is treated with the same seriousness as your account balance. This Privacy Policy explains exactly what we collect, why we collect it, and how we keep it safe.
At a Glance
These highlights summarise the most important points of the 55jll Privacy Policy. The full legal text follows below.
What We Collect
55jll collects the personal information you provide during registration — name, date of birth, email address, and payment details — as well as technical data such as your IP address, device type, and browsing behaviour on the platform. We collect only what is necessary to operate the service and comply with applicable law.
How We Use It
Your data is used to operate your 55jll account, process deposits and withdrawals, verify your identity, detect fraud, personalise your experience, and comply with our legal obligations under Philippine law. We do not use your data for purposes beyond those stated in this policy without your explicit consent.
Who We Share It With
55jll does not sell your personal data to third parties. Data is shared only with payment processors (GCash, PayMaya, BPI, BDO, Metrobank), identity verification providers, fraud prevention services, and regulatory authorities where required by law. All third-party processors are contractually bound to protect your data.
How We Protect It
All data transmitted between your device and the 55jll platform is encrypted using SSL/TLS. Account data is stored on secured servers with access controls, regular security audits, and intrusion detection systems. Two-factor authentication is available for all accounts to add an extra layer of protection.
Your Rights
As a 55jll player, you have the right to access, correct, or request deletion of your personal data. You may also object to certain types of processing or request that we restrict how we use your data. To exercise any of these rights, contact our support team via live chat or email at [email protected].
How Long We Keep It
55jll retains your personal data for as long as your account is active and for a minimum of five (5) years after account closure, in accordance with Philippine anti-money laundering regulations. Transaction records may be retained for longer periods where required by law. Data that is no longer required is securely deleted.
55jll ("we", "us", "our") is committed to protecting the privacy and personal data of all players who use the 55jll online gaming platform ("the Platform"). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you access or use the 55jll website and related services.
This Privacy Policy applies to all users of the 55jll platform, including registered players, visitors who browse the site without registering, and individuals who contact our support team. It should be read together with our Terms and Conditions, which govern your use of the platform.
By registering an account on 55jll or by continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this policy, you should discontinue use of the platform and contact us to close your account.
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of the platform following any update constitutes your acceptance of the revised policy.
For the purposes of applicable data protection legislation in the Philippines, 55jll is the data controller responsible for your personal information collected through the platform.
As data controller, 55jll determines the purposes and means by which your personal data is processed. We are responsible for ensuring that your data is handled in accordance with this Privacy Policy and applicable Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations.
If you have any questions about how 55jll processes your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer via the contact details provided in Section 14 of this policy.
55jll collects personal data from you in the following categories:
3.1 Information You Provide Directly
3.2 Information Collected Automatically
3.3 Information from Third Parties
55jll uses your personal data for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating and maintaining your 55jll account, verifying your identity, and managing your account settings and preferences. |
| Transaction Processing | Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and maintaining accurate financial records. |
| Legal Compliance | Fulfilling our obligations under Philippine law, including anti-money laundering (AML) requirements, PAGCOR regulations, and the Data Privacy Act of 2012. |
| Fraud Prevention | Detecting and preventing fraudulent activity, money laundering, and other prohibited conduct on the platform. |
| Customer Support | Responding to your enquiries, resolving disputes, and providing technical assistance via live chat and email. |
| Responsible Gaming | Monitoring gaming behaviour to identify potential problem gambling indicators and administering responsible gaming tools such as deposit limits and self-exclusion. |
| Platform Improvement | Analysing usage patterns to improve the platform's performance, game selection, and user experience. |
| Marketing | Sending promotional offers and updates where you have provided consent. You may opt out at any time via your account settings or by contacting support. |
55jll processes your personal data on the following legal bases under the Data Privacy Act of 2012 (Republic Act No. 10173):
55jll does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:
All third parties with whom 55jll shares personal data are required to implement appropriate technical and organisational security measures and to process data only in accordance with our instructions and applicable law.
55jll uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse usage patterns. The following types of cookies are used:
You can manage your cookie preferences through your browser settings or via the cookie consent banner displayed on your first visit to the platform. Please note that disabling strictly necessary cookies may impair your ability to use certain features of 55jll.
55jll retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, subject to the following minimum retention periods:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where data cannot be immediately deleted due to technical constraints, it is isolated from active processing until deletion is possible.
Under the Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by 55jll:
To exercise any of these rights, please contact our Data Protection Officer via live chat or at [email protected]. We will respond to all verified requests within thirty (30) days. We may need to verify your identity before processing your request.
55jll implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 55jll will notify the National Privacy Commission within seventy-two (72) hours of becoming aware of the breach, and will notify affected players without undue delay where required by law.
While 55jll takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately if you suspect unauthorised access to your account.
The 55jll platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 55jll does not knowingly collect personal data from individuals under the age of 21.
If we become aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on the 55jll platform, please contact our support team immediately at [email protected].
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. 55jll supports responsible gaming initiatives and cooperates fully with efforts to prevent underage gambling.
The 55jll platform may contain links to third-party websites or services, including payment provider portals. This Privacy Policy applies solely to data collected by 55jll and does not cover the privacy practices of any third-party websites or services.
55jll is not responsible for the content, privacy policies, or data practices of any third-party websites. We encourage you to review the privacy policy of any third-party service before providing your personal data to them.
55jll reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. Where changes are material, we will provide reasonable notice to registered players via email or a prominent notice on the platform prior to the changes taking effect.
The "Last updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this page periodically to stay informed about how 55jll protects your personal data. Your continued use of the platform following any update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way 55jll handles your personal data, please contact our Data Protection Officer through the following channels:
When submitting a data subject request, please include your registered account username, a clear description of your request, and a copy of a valid government-issued ID for identity verification purposes. This helps us process your request accurately and securely.
If you are not satisfied with our response to your data privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.
Your personal data is protected under our Privacy Policy. We never share your information with third parties.
Your Data Is Safe With Us
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